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王峥, 杨汉策, 高博, 李宁秀. 成都市2周患病居民首诊行为及满意度分析[J]. 中国公共卫生, 2014, 30(11): 1473-1476. DOI: 10.11847/zgggws2014-30-11-34
引用本文: 王峥, 杨汉策, 高博, 李宁秀. 成都市2周患病居民首诊行为及满意度分析[J]. 中国公共卫生, 2014, 30(11): 1473-1476. DOI: 10.11847/zgggws2014-30-11-34
WANG Zheng, YANG Han-ce, GAO Bo.et al, . Behavior of and satisfaction to first medical consultation among community ill residents in Chengdu city during a two-week period[J]. Chinese Journal of Public Health, 2014, 30(11): 1473-1476. DOI: 10.11847/zgggws2014-30-11-34
Citation: WANG Zheng, YANG Han-ce, GAO Bo.et al, . Behavior of and satisfaction to first medical consultation among community ill residents in Chengdu city during a two-week period[J]. Chinese Journal of Public Health, 2014, 30(11): 1473-1476. DOI: 10.11847/zgggws2014-30-11-34

成都市2周患病居民首诊行为及满意度分析

Behavior of and satisfaction to first medical consultation among community ill residents in Chengdu city during a two-week period

  • 摘要: 目的 了解四川省成都市2周患病就诊居民对首诊机构的选择及卫生服务满意度情况,为引导居民首诊选择基层医疗机构提供参考依据。方法 采用分阶段随机抽样方法,使用自制问卷对成都市常住居民4 201人进行问卷调查。结果 成都市2周患病居民858人,2周患病就诊居民583人,2周患者就诊率为62.40%;2周患病就诊居民首诊选择社区/乡镇医疗机构最多,占36.88%,总体满意度最高,为86.05%;多因素分析结果显示,社区/乡镇与二、三级医院比较,收入较低、无住院经历为保护因素、农村、不知晓居住地附近有社区/乡镇医疗机构、就医总体情况不满意为危险因素,与门诊或药房比较,不知晓居住地附近有社区/乡镇医疗机构为危险因素。结论 成都市居民首诊选择社区/乡镇的意识有所提高,应根据影响因素采取有效措施,实现首诊进社区。

     

    Abstract: Objective To explore facility selection of and satisfaction to first medical consulation among community ill residents in Chengdu city during a two-week period for guiding residents to select appropriate medical institutions in their first medical consultation.Methods Multistage random sampling was used and 4 201 community residents in Chengdu city were surveyed with a self-designed questionnaire.Results The respondence rate of the survey was 97.26%.Among the responders,the disease prevalence rate was 20.42% and the proportion of seeking medical service among the ill responders was 62.40% within the two weeks.The hospitals most frequently visited hy the ill residents were community or township hospitals(36.88%) and 86.05% of the attendees were satisfied to medical service of the community or township hoopitals.The results of logistic regression analysis showed that compared with secondarily or thirdly selected hospitals,with low income and without hospitalization experience were pro-factors and living in rural area,not knowing community or township hospitals nearby,and not satisfied to medical service were against factors for selecting community or township hospitals.Conclusion The awareness of selecting community or township hospitals for first medical consultation increased among residents in Chengdu city but more effective measures should be taken to promote community or township hospitals being the first medical consultation facility for community residents.

     

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