Investigation on utilization of community health service and satisfactory degree among community elderly population

Objective To explore the utilization of community health service and satisfactory degree among the community elderly population and provide reliable evidence for performing community health service.Methods By cluster sampling in four community-based health service stations,257 elderly clients above 65 years old were selected to receive face to face investigation.SPSS 11.5 statistical package was used to describe the frequency distribution and construct regression model to analyze influencing factors.Results Elderly female,subjects with lowereducational level and subjects with lower average household income occupied the most of elderly clients who came to visit the clinic.The aim to visit the clinic was as following:drug purchase(80.2%),treatment and diagnosis(32.7%),transfusion(32.7%),etc.The reason to visit the clinic were as following:convenience(60.0%),short-time for traffic(45.9%),effective approach to deal with common disease(17.9%),good manner(16.7%).The overall satisfactory rate was 46.3%.Influencial factors on satisfactory degree of the elderly population included gender,educational level,average household income,the way to pay for medical expenses,the first choice of medical unit.Conclusion The elderly community residents need high quality health care service and the quality of medical service in community needs to be further improved.