目的 了解宁夏银川市参保职工对门诊慢性病管理办法的满意度及影响因素。方法采用自编城镇职工基本医疗保险门诊慢性病管理办法满意度调查问卷对银川市2 029名企事业单位参保职工进行问卷调查。结果 银川市参保职工对门诊慢性病管理办法总体满意度偏低(49.7%);男性满意度高于女性(χ2=26.045,P<0.001);未婚者满意度高于已婚及离婚/丧偶者(χ2=6.633,P<0.05);在职职工满意度高于退休职工(χ2=45.550,P<0.001);文化程度高的参保职工满意度较低(χ2=36.264,P<0.001);不同职业、不同个人月收入职工满意度比较,差异均有统计学意义(χ2=86.7536、7.977,P<0.001)。结论 女性、已婚、退休、高文化程度、不同职业以及中等个人月收者对门诊慢性病管理办法满意度较低。
Objective To examine the satisfaction level to management method of chronic clisease out-patient under basic medical insurance system among employees with the insurance in Yinchuan city and to analyze the factors influencing the satisfaction. Methods A total of 2 100 employees with the medical insurance were selected and investigated. Results The insurants'satisfaction level to the management of out-patient with chronic disease under the basic medical insurance was low(49.7%).The satisfaction level of the males was higher than that of the females(χ2=26.045,P<0.001);the satisfaction level of single employees was higher than that of the married,the divorced and widowed(χ2=6.633,P<0.05);the satisfaction level of insurants in active servivce was higher than that of the retired(χ2=45.550,P<0.001);the insurants with higher education had lower satisfaction level(χ2=36.264,P<0.001);the insurants of different profession and with different monthly income had different satisfaction level(P<0.001 for all). Conclusion The insurants of female,married, retired,with high degree of education,and with middle monthly income have a lower level of satisfaction to out-patient chronic disease management method under basic medical insurance system.