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李钦楠, 吴健雄, 王菁, 龚言红, 李慧, 殷晓旭. 标准化患者在卫生服务质量评估中应用研究进展[J]. 中国公共卫生, 2022, 38(12): 1619-1622. DOI: 10.11847/zgggws1137819
引用本文: 李钦楠, 吴健雄, 王菁, 龚言红, 李慧, 殷晓旭. 标准化患者在卫生服务质量评估中应用研究进展[J]. 中国公共卫生, 2022, 38(12): 1619-1622. DOI: 10.11847/zgggws1137819
LI Qin-nan, WU Jian-xiong, WANG Jing, . Application of standardized patients in health service quality assessment: a review on research progress[J]. Chinese Journal of Public Health, 2022, 38(12): 1619-1622. DOI: 10.11847/zgggws1137819
Citation: LI Qin-nan, WU Jian-xiong, WANG Jing, . Application of standardized patients in health service quality assessment: a review on research progress[J]. Chinese Journal of Public Health, 2022, 38(12): 1619-1622. DOI: 10.11847/zgggws1137819

标准化患者在卫生服务质量评估中应用研究进展

Application of standardized patients in health service quality assessment: a review on research progress

  • 摘要: 卫生服务质量的科学测量是卫生服务质量提升的重要前提,而标准化患者(SPs)则被认为是评估卫生服务质量的黄金准则,能够有效捕获卫生服务提供者的真实工作表现。目前SPs在卫生服务质量评价领域的应用主要集中于初级卫生保健、医患沟通和药学实践等方面,该方法较医疗记录收集到的信息更为全面且更加直接准确,但需耗费较大的人力、物力和财力以及涉及到复杂的伦理问题,因此建议在开展SPs调查时应充分考虑道德风险,同时应设计合理的案例脚本并加强SPs培训的规范性,此外还应对SPs的有效性进行科学验证。

     

    Abstract: Assessment of health service quality is an important prerequisite for improving health service quality, and the use of standardized patients (SPs) is considered to be the gold standard for evaluating health service quality, which can effectively capture the real performance of health service providers. Application of SPs in health service quality assessment is mainly focused on primary health care, doctor - patient communication, and pharmaceutical practice. SPs method is more comprehensive, direct and accurate than the information collected from medical records, but it needs a lot of human, material and financial resources and involves complex ethical issues. Therefore, it is suggested that moral hazard should be fully considered when conducting SPs surveys, and case scripts should be designed scientifically and the standardization of SPs training should be strengthened. In addition, the effectiveness of standardized patients should be validated.

     

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